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‘The jewel in Norfolk’s crown’ – inside Norwich Castle Keep

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Norwich Castle Keep has now been open for several weeks following its major redevelopment, a project that has transformed the landmark into one of the UK’s most accessible and immersive castles.

Two people walking towards Norwich Castle, a large Norman stone fortress with rows of arched windows and battlements, set against a clear blue sky. A modern glass lift structure is visible on the left, and trees and railings frame the walkway leading to the entrance.
Norwich Castle has reopened to the public after a multi-million pound refit. Image © Norfolk Museums Service

Commissioned by William the Conqueror and completed in 1121, the Grade I-listed Keep has stood for nine centuries as a symbol of Norman power. For the first time in its history, visitors can now explore all five floors, from the basement to the battlements, and take in breathtaking views across Norwich. The Keep is also fully accessible – the only castle in the UK with wheelchair access to the roof.

Two wheelchair users on the battlements of Norwich Castle Keep, looking out over the city skyline. One person points while the other observes through a glass viewing panel. In the distance, Norwich Cathedral’s tall spire rises above a mix of trees and buildings.
Step-free access to the castle battlements offers views across the city to everyone. Image © Norfolk Museums Service

Backed by a £13 million grant from The National Lottery Heritage Fund, plus support from Norfolk County Council and partners, the project has recreated the palace as it would have looked in Norman times. Every detail, down to the doorknobs, has been painstakingly researched and reproduced, creating a collection of colourful spaces that transport visitors back over 900 years.

A highlight of the reopening is the brand new Gallery of Medieval Life, developed with the British Museum.

“This transformation is one of the most ambitious heritage projects in the UK,” said Dr Nicholas Cullinan, director of BM. “The keep brings the past to life – not as a distant memory, but as a vivid and tangible world.”

Visitors are also enjoying new facilities, including a light-filled atrium, café, shop and improved accessibility features. With its renewed focus on heritage, learning and community use, Norwich Castle Keep is already inspiring a new generation of visitors.

Visitors inside the Great Hall of Norwich Castle Keep watching an immersive projection show. Brightly lit images of Viking ships and a green map of Normandy and England (dated 1066) are projected onto the stone walls. The hall is filled with people of all ages, some in wheelchairs, gathered around long tables and historic displays, with banners hanging on the walls.
The Great Hall features an audio-visual display that documents the castle’s history. Image © Norfolk Museums Service

“The Keep is the jewel in the crown for our culture offering here in Norfolk,” said Cllr Tom FitzPatrick, chair of Norfolk County Council. “This castle reminds us of our past and our future. The space will be a centre of learning for many years to come, giving young people the chance to engage in their heritage.”

For details on tickets and opening times, visit: www.museums.norfolk.gov.uk

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